This section includes best practices for using NetIM and preparing to collect data using NetIM. It also describes troubleshooting steps you can take to investigate and solve problems that can occur during NetIM operation.

With any problem you encounter, verify that the product setup is correct. If the problem involves a data collection failure, verify access to the problem device, as well. If the suggested troubleshooting steps do not solve the problem, collect all the requested information before you contact technical support.