Common problem scenarios
For each problem scenario, verify the correct configuration of NetIM, verify access to the target network, and perform any indicated troubleshooting steps. If the problem persists, collect the specified information for technical support before initiating a support case.
This section includes the following topics:
Installation and product startup problems
For troubleshooting issues with the installation of NetIM, see the installation guide on the
support site.
Licensing problems
The problem scenarios in this section involve problems that can arise with respect to product licensing.
Rebooting the NetIM host
There may be circumstances where NetIM may not be able to successfully launch and start services following a restart. See
Cannot obtain a license when starting NetIM.Cannot obtain a license when starting NetIM
Scenario
Services fail to start. An Emergency level event appears in the UI System Event Dashboard about a failure to obtain a license.
Recovery
If this problem occurs, perform the following steps to recover.
1. Log in to the UI as admin.
2. Verify that a valid license is available for NetIM. Choose Configure > All Settings > Administer > Licensing and verify that your licenses have a status of Active.
3. Check the NetIM installation directory for an opmonlock directory. If the directory exists, delete it.
Work through these steps to correct any problems found. After completing them, you should be able to start services and obtain a license.
Collect debug information
If the recovery steps do not correct your licensing problems, contact Support.
Services shut down due to license problems
Scenario
NetIM has been operating for an extended period of time (hours, days, weeks) when services stop, and an Emergency level event appears in the System Event Dashboard about a failure to keep a license.
Recovery
If this problem occurs, do the following:
1. Log in to NetIM core as netimadmin.
2. Navigate to the <install_dir> by entering a command like the following:
cd /data1/riverbed/NetIM/latest
3. Restart the services by entering the following commands:
bash
./app.sh start ALL
The services should start up. If they do not, execute the recovery steps in
Cannot obtain a license when starting NetIM.